© 2018 by Reeta Juneja Holdings Sdn Bhd (1118000-T). http://www.reetajuneja.com

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Contact Us

+6 03 7717 4852 / 51

customercare@reetajuneja.com

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Mon - Fri  |  9am - 9pm

Suite 11.01, Level 11, South Wing, Menara OBYU, 4, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia.

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SHIPPING & PAYMENT INFORMATION

1. HOW DOES THE DELIVERY PROCESS WORK?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
     

  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
     

  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

 

2. HOW ARE THE ITEMS PACKAGED?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.We ensure good quality of our packaging so that the items bought reach you in the condition they are expected to.

 

 

3. WHAT IS THE RANGE OF LOCATIONS TO WHICH REETA JUNEJA SHIPS THEIR PRODUCTS ?

We ship Worldwide!

 

 

4. MY ORDER HAS BEEN SHIPPED. NOW CAN I TRACK IT?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
     

  • You can track the status of your package 48 hours after your order is dispatched from our warehouse.
     

  • Our trusted logistics partner: DHL eCommerce
    DHL -http://www.dhl.com.my/en/ecommerce

5. WHAT IS THE ESTIMATED DELIVERY TIME?

We dispatch most local orders (within Malaysia) within 1-4 business days (excluding Sundays and public holidays). If you are ordering our products from Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

 

 

6. MY ORDER WILL BE SHIPPED IN MULTIPLE SHIPMENTS? WWHAT DOES THIS MEAN?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

 

 

7. ARE THERE ANY SHIPPING CHARGES ON MY ORDER?

  • We have standard shipping charges for most addresses.
     

  • A flat charge on all orders below US$60 applies, while there is free shipping for all orders above US$60.

 

 

8. WHO IS THE LOGISTICS PROVIDER FOR REETA JUNEJA AND WHAT IS THE TIMELINE?

Our logistics partner is DHL eCommerce with whom we ship worldwide!Shipments take between 15 to 24 days to arrive depending on your location.

 

CUSTOMER RETURNS POLICY

1. CONSUMER EXCHANGES, REFUNDS AND RETURNS POLICY

We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Reeta Juneja™ to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact Us” webpage prior to returning the damaged goods.

 

2. 100% SATISFACTION OR MONEY BACK GUARANTEE

We pride ourselves on developing the highest quality products and we are confident that you will love them. However, every skin is different and should you not be satisfied with our products, we offer a Money Back Guarantee!

If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 30 days of the shipment date. To qualify for a refund, the product must be returned to us. The refund does not include any postage charges you may have incurred when purchasing or returning the product. After 30 days, returns will be issued as an in-house credit that will be applied to your next purchase.

 

3. DAMAGED ITEMS

 

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at +60-3-6201 9766. Please provide the order number along with your email address and phone number for fastest service.

4. RETURN INSTRUCTIONS

 

Should you need to make a return, please follow these steps:

 

  • STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order
    Notifying us you wish to return any goods within 7 working days after delivery can be done by calling Customer Service on +60-3-6201-9766 or emailing at customercare@reetajuneja.com with your order details. Customer service will make an appointment with you to pick up the products.

 

  • STEP 2. – Completing The Necessary Documentation.

  • STEP 3. – Returning The Product

    Shipping company will collect the products from you at the arranged time. Please ensure the Product Return Form (provided by our customer service team) is inside the return package upon collection.

  • STEP 4. – Processing The Refund
    If you are entitled to a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition. You will receive email notification of your refund from our us.

 

There is no return shipping fees. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items. Refunds will only be made against the original credit/debit card used. Returns are processed within 5-7 business days of receipt. An email will be sent to confirm the receipt and processing of your return request.

Please note:

To be eligible for a refund, please note the following conditions:

  • Refund payments will be made for the amount on the original purchase receipt.

  • Returned product must have at least 80% of the contents remaining.

  • The 100% Satisfaction guarantee is valid for products purchased online from Reeta Juneja™ or from our authorised stockists.
     

  • You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.

 

*Note to International Customers: Because duties and taxes are collected by the government in the country where the goods are received, we do not reimburse for these expenses. Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

 

CUSTOMER RETURNS FAQ

HOW LONG WILL IT TAKE FOR ME TO RECEIVE A CREDIT FOR MY RETURNED ITEMS?

Once received, return packages are processed within 30 days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

 

I ORDERED / RECEIVED THE WRONG PRODUCT, SHOULD I RETURN IT?

If your online order is not as expected, please contact us at +60-3-6201 9766 or email: customercare@reetajuneja.com for assistance.

MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at +60-3-6201 9766 for assistance.

 

 

I WOULD LIKE TO RETUN A GIFT BUT DON’T WANT THE GIFT-GIVER TO KNOW, CAN YOU HELP?

If you would like to return or exchange an item you received as a gift, check the box on the back of the invoice and include it in the return package. Please include your phone number on the invoice. We will contact you by phone when your return package is received to ensure the return is processed appropriately.